SeeClickFix

SeeClickFix is an online app to report non-emergency neighborhood issues to the City.  Use the app to report the following issues and more:

  • Street light outages
  • Traffic or Street Sign problems
  • Potholes
  • Graffiti

We've rolled out SeeClickFix as a user friendly replacement for the city's former e-Assistance. Though the app is best leveraged by downloading it to your mobile device, it is available for desktop computers as well. The app used via your mobile device (aka smartphone) gives you the ability to report a problem on the go. 

For best results, when logging a service request using your device, the closer you are to the issue you are reporting, the easier it will be for the city to determine where the issue is located.  That's because your phone will place a point on a map that will be used by City staff in finding and fixing the issue in the field.  Of course, only log an issue where it is safe to do so!

In addition, you have the option to upload a photo with each service request, as a visual reference to help communicate the issue.

All reported issues can easily be viewed through the app.  Customer service requests are routed to City staff to help answer your questions and provide solutions.

Mobile

SeeClickFix is available for download as an app on the following platforms:

          

Desktop

The form below allows you to make service requests, and view existing issues that have been reported.  If  you're not using a mobile device to report an issue, please follow the steps below:

1. Make sure the Report tab is selected
2. Drag the map marker to the location of your issue, or type in the address directly.
3. Click Next.
4. Choose a service request Category from the drop-down menu that matches your issue.
5. Enter a Title(required), additional Description(optional), and attach an Image (optional).
6. Click Submit.

 

 

Support

The City of Encinitas staff responds to SeeClickFix requests during regular business hours.  If this report comes in on a holiday, weekend or after-hours, it will be read the next business day. For after-hours emergencies, please call 760-633-2922.

Please be advised:  SeeClickFix is NOT to be used for emergencies.  For urgent matters, that require immediate attention or a police response, call 9-1-1

Once you have sent a report, you will receive email communication acknowledging your service request.  You can continue to check on the status of the issue online. Once the work is complete or the issue has been resolved, you will be notified by email as well.

For technical support with the SeeClickFix platform (web or mobile), please email [email protected] directly.